Refund and Cancellation Policy

1. No refunds

All payments are final. We do not refund unused tokens, unused plan time or unused instances, and we do not refund tokens that have expired. Tokens are prepaid credits for use inside the Platform only. They are non-transferable, cannot be exchanged for money and have no cash value.

2. Clear validity on everything you buy

Before you pay, the pricing page and the checkout show how long each item stays active, in days, months or years. The period runs from the date of purchase or grant, and any unused balance ends when it ends. If the period shown before payment and any later record differ, the period shown before payment applies.

3. When we put money or tokens back

• •We charged you twice, or charged the wrong amount: we correct it.
• •A fault on our side meant we could not provide what you paid for: we restore the affected tokens or extend the affected period, and where that is not possible we refund the affected amount.
• •The law of your country gives you a right to a refund or a cooling-off period that cannot be waived: that right is not reduced by this policy.

4. Cancelling

Plans do not renew automatically, so there is nothing to cancel to avoid a future charge. Where we can, we will tell you before a plan ends. You may stop using the Platform at any time and ask us to delete your workspace or account under the Retention and Deletion Policy. Ending your account does not entitle you to a refund.

5. Raising a charge problem

Email support@kpiandsla.com with your account email, the invoice number and what went wrong. We aim to reply within 3 working days. We issue an invoice or receipt for every purchase, and show GST where it applies. Where a correction is due, it is made through the payment partner that took the payment (for example Razorpay); the time your bank takes is outside our control. Please contact us before disputing a charge with your bank.